FAQ
Frequently Asked Questions (FAQ)
Payment & Security
Q: Do you accept credit cards securely?
A: Yes, of course. Our primary payment method is PayPal, which is a globally secure and trusted platform. We also accept direct payments via Zelle for added convenience.
Q: Can I use PayPal without an account?
A: Yes. PayPal allows you to enter your credit or debit card directly as a guest, without needing to create or log in to an account.
Pricing & Discounts
Q: What does it mean that prices are "Tax Free"?
A: It means you save money! By operating from our own platform, we can exclude sales tax that was applied on Etsy and other platforms. The price you see is the final price, with no hidden tax surprises.
Q: How do I use my 15% subscription discount?
A: Once you subscribe to our newsletter, you'll receive an automatic email with your unique discount code. Simply enter it in the discount code box at checkout to apply it to your first order.
Shipping & Delivery
Q: Where do you ship your products from?
A: We ship all our supplies from our operations center in Venezuela.
Q: How long does it take for my order to arrive in the USA / Internationally?
A: Orders are processed in 1-3 business days. We offer Standard Free Shipping (estimated 8-10 business days after shipment) and DHL Express (estimated 5-6 business days after shipment). For complete details, please see our Shipping Policy.
Product Care & Quality
Q: Do your gold filled products tarnish?
A: Gold Filled is tarnish-resistant and very durable. While it doesn't tarnish easily, it can dull over time if exposed to harsh chemicals or constant moisture without proper care. Keep in mind that Gold Filled is not solid gold; if not properly cared for, the gold layer can eventually wear or scratch off over time.
Q: How can I care for my Gold Filled and Sterling Silver supplies to make them last longer?
A: To maintain its shine, keep your gold-filled and sterling silver pieces away from harsh chemicals, chlorine, and excessive moisture (remove before showering, swimming, or exercising). Clean gently with mild soap and water, then dry completely. Store each piece separately in a soft pouch to prevent scratches.
Wholesale & Bulk Orders
Q: Do you offer wholesale prices or bulk purchases?
A: Yes! Our store is configured for competitive pricing that is excellent for bulk purchases. If you need very large quantities, please contact us at hello@margaritajewelrysupplies.com.
Materials & Quality
Q: What is the difference between Gold Filled and Gold Plated?
A: Gold Filled contains a thick layer of 14K gold mechanically bonded to a base metal core. Gold Plated has only a thin electroplated layer that wears off quickly. Gold Filled lasts years with proper care; gold plated can tarnish within months.
Q: Is Gold Filled safe for sensitive skin?
A: Yes. Because the gold layer is thick and durable, gold filled is hypoallergenic and safe for most people with metal sensitivities, including nickel allergies. It's widely used in professional jewelry for clients with sensitive skin.
Q: What does .925 mean on Sterling Silver?
A: The .925 stamp is the hallmark for sterling silver, indicating the metal is 92.5% pure silver and 7.5% copper or other alloys for added strength. It's the international standard for fine silver jewelry and a guarantee of authenticity.
Products & Ordering
Q: How are chains sold — by the foot or by piece?
A: All our chains are sold by the foot. You can order the exact length you need for your designs. Bulk pricing is available for larger quantities.
Q: Is there a minimum order quantity?
A: No minimum order is required for most products. However, bulk and wholesale pricing tiers are available for larger orders. Contact us at hello@margaritajewelrysupplies.com for custom wholesale quotes.
Q: Do you offer custom cuts or lengths for chains?
A: Our chains are sold by the foot and you can order any quantity. We do not offer pre-cut custom lengths at this time, but ordering by the foot gives you full flexibility to cut exactly what you need.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of delivery at hello@margaritajewelrysupplies.com with photos and your order number. We will work with you to resolve the issue promptly.
Q: Can I exchange a product if I ordered the wrong size or style?
A: Please review product details carefully before ordering, as we are unable to accept returns for buyer's remorse on wholesale supplies. However, if there is an error on our end, we will make it right. Contact us and we'll find the best solution.
About Our Supplies
Q: Are your gold filled and sterling silver supplies nickel-free?
A: Yes. Our 14K gold filled and .925 sterling silver supplies do not contain nickel, making them suitable for jewelry intended for sensitive skin and compliant with EU nickel directives.
Q: Can I use your supplies for jewelry I sell commercially?
A: Absolutely — our supplies are designed for professional jewelry makers, designers, and brands. Many of our customers use our gold filled and sterling silver components in their commercial jewelry lines sold on Etsy, at markets, in boutiques, and online.
Still Have Questions?
Didn't find the answer you were looking for? Contact us directly through the contact form or email us at hello@margaritajewelrysupplies.com and we will respond as soon as possible.
