FAQ - MARGARITA Jewelry Supplies
Frequently Asked Questions (FAQ)
Payment & Security
Q: Do you accept credit cards securely?
A: Yes, of course. Our primary payment method is PayPal, which is a globally secure and trusted platform. We also accept direct payments via Zelle for added convenience.
Q: Can I use PayPal without an account?
A: Yes. PayPal allows you to enter your credit or debit card directly as a guest, without needing to create or log in to an account.
Pricing & Discounts
Q: What does it mean that prices are "Tax Free"?
A: It means you save money! By operating from our own platform, we can exclude sales tax that was applied on Etsy and other platforms. The price you see is the final price, with no hidden tax surprises.
Q: How do I use my 15% subscription discount?
A: Once you subscribe to our newsletter, you'll receive an automatic email with your unique discount code. Simply enter it in the discount code box at checkout to apply it to your first order.
Shipping & Delivery
Q: Where do you ship your products from?
A: We ship all our supplies from our operations center in Venezuela.
Q: How long does it take for my order to arrive in the USA / Internationally?
A: Orders are processed in 1-3 business days. We offer Standard Free Shipping (estimated 8-10 business days after shipment) and DHL Express (estimated 5-6 business days after shipment). For complete details, please see our Shipping Policy.
Product Care & Quality
Q: Do your gold filled products tarnish?
A: Gold Filled is tarnish-resistant and very durable. While it doesn't tarnish easily, it can dull over time if exposed to harsh chemicals or constant moisture without proper care. Keep in mind that Gold Filled is not solid gold; if not properly cared for, the gold layer can eventually wear or scratch off over time.
Q: How can I care for my Gold Filled and Sterling Silver supplies to make them last longer?
A: To maintain its shine, keep your gold-filled and sterling silver pieces away from harsh chemicals, chlorine, and excessive moisture (remove before showering, swimming, or exercising). Clean gently with mild soap and water, then dry completely. Store each piece separately in a soft pouch to prevent scratches.
Wholesale & Bulk Orders
Q: Do you offer wholesale prices or bulk purchases?
A: Yes! Our store is configured for competitive pricing that is excellent for bulk purchases. If you need very large quantities, please contact us at Bulk orders.
Still Have Questions?
Didn't find the answer you were looking for? Contact us directly through the contact form or email us at More questions and we will respond as soon as possible.
