Shipping policy
Shipping Policy | Shipping & Delivery
At MARGARITA Jewelry Supplies, we're committed to ensuring your valuable jewelry making supplies arrive safely. All our orders are shipped directly from our studio in Venezuela to your doorstep worldwide.
Below, you'll find details about our shipping policy, so you know what to expect from the moment you purchase until delivery.
Order Processing Times
Preparation: All orders are processed and prepared for shipment within 1-3 business days after payment confirmation. Please note that we don't process shipments on weekends or public holidays in Venezuela.
Large/Wholesale Orders: For large volume or wholesale orders, processing time may extend to 3-5 business days, depending on the order's complexity and size. We'll notify you if your order requires additional processing time.
Shipping Options & Delivery Times
We currently offer international shipping. We use reliable courier services to ensure your products reach you securely.
For Standard Free Shipping, your package will first be sent to an international sorting facility in the USA before being forwarded to its final destination.
Standard Free Shipping:
Estimated Delivery Time: 8-10 business days after shipment, depending on the destination. Please note these times are estimates and may vary due to customs or unforeseen circumstances.
DHL Express:
Estimated Delivery Time: 5-6 business days after shipment.
Cost: Available at an additional cost, calculated at checkout.
Shipment Confirmation & Order Tracking
For Standard Free Shipping, we utilize a two-step tracking process to ensure transparency as your package moves through our international shipping pipeline:
Initial Tracking Number (Venezuela to international Hub): Once your order ships from Venezuela, you'll receive a first shipping confirmation email that includes an initial tracking number. This number allows you to monitor your package's journey from our location to the international sorting facility in the USA.
Final Tracking Number (International Hub to Destination): You'll receive a second email with a new, final tracking number. This number will track your package from the U.S. to its final destination.
Please note, there may be a brief period (e.g., 1-2 days) between the first tracking showing "delivered" to the international hub and the second tracking number becoming active.
Customs, Duties, & Taxes
No VAT/Sales Tax Charged: As a company shipping internationally from Venezuela, MARGARITA Jewelry Supplies, doesn't collect VAT (Value Added Tax) or any sales tax on your purchase. The price you see on our website is the product price. As this is an international export from Venezuela. We do not have a physical presence or tax nexus in the United States.
Customer Responsibility: Orders shipped internationally may be subject to import duties, customs taxes, and/or other fees levied by the destination country. These fees are not included in your order's price or in the shipping costs from MARGARITA Jewelry Supplies.
Local Inquiry: The customer is solely responsible for paying any import duties, taxes, or customs fees that may apply upon package receipt. We strongly recommend checking with your country's customs office for more information on potential charges before placing your order. We can't calculate or estimate these costs.
Incorrect or Incomplete Shipping Addresses
It's the customer's responsibility to ensure the shipping address provided is correct and complete.
MARGARITA Jewelry Supplies isn't responsible for packages that can't be delivered due to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment costs.
Lost or Damaged Packages
In the unlikely event that your package is lost or arrives damaged, please contact us immediately at maria.margarita@me.com.
We'll assist you in filing a claim with the shipping carrier and do our best to find a satisfactory solution for you.
Additional Questions?
If you have any other questions regarding our shipping policy, please don't hesitate to contact us at maria.margarita@me.com.
